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Privacy Policy

Last updated: 26 June 2026

EVOLVE Luxury Concierge L.L.C-FZ ("ALBERT", "we", "us") operates the ALBERT mobile application and the albert-conciergerie.com website (the "Service"). This policy explains what we collect, why, and your rights.

Controller / contact: EVOLVE Luxury Concierge L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Privacy contact: contact@albert-conciergerie.com.

1. Information we collect

  • Account & identity: name, email, phone (optional), city, member number.
  • Member profile: photo, bio, profession, signature drink, gender, social handles, "looking for", cities, and an application video (stored privately).
  • Location: with your opt-in, precise location, including in the background, to power the "Around me" proximity feature. Your exact location is never shown to other members.
  • Messages & content: member-to-member messages, concierge conversations, and the queries you send to the "Ask Albert" assistant.
  • Subscription data: plan/tier, status, and identifiers from our payment processor. We never store your card details - payment is processed by Stripe outside the app.
  • Usage data: saved places, swipes, taste preferences, reports/blocks, device identifiers and push tokens.

2. How we use it

Provide and operate the Service; manage your membership and concierge requests; enable member discovery and proximity ("Around me") and messaging; personalise recommendations; process subscriptions; ensure safety, prevent fraud and abuse; comply with law.

Legal bases (GDPR): performance of contract (membership), consent (precise/background location, optional profile data), legitimate interests (safety, security, product improvement), legal obligation.

3. Sharing

We do not sell your data and do not use it for third-party advertising. We share with service providers acting on our behalf:

  • Supabase (hosting, database, auth, storage);
  • Stripe (subscription payments);
  • Resend (transactional emails);
  • Anthropic (Claude) (processes the content of your "Ask Albert" messages to generate responses);
  • Expo / push provider (notifications).

We may disclose data where required by law or to protect members' safety.

4. Location specifics

"Around me" is off by default and reciprocal. Precise coordinates are stored with owner-only access and are never returned to other members; proximity is computed server-side and only returns "nearby" status. You can disable sharing at any time in Edit profile, which deletes your stored location.

5. Retention

We keep data while your account is active. On deletion (see §7) we erase your personal data, subject to limited legal/accounting retention (e.g., invoices via Stripe).

6. Your rights

Depending on your region (GDPR/CCPA and others): access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Exercise them in-app or at contact@albert-conciergerie.com. You may lodge a complaint with your data protection authority.

7. Deleting your account

You can delete your account and all associated data at any time:

  • In-app: Profile → Delete account.
  • Web: https://albert-conciergerie.com/delete-account.

Deletion cancels any active subscription and permanently removes your data.

8. Security

TLS in transit; row-level security on sensitive tables; strict access controls on precise location.

9. Children

The Service is for adults (18+) and is invitation-only. Not directed to children.

10. International transfers

Data may be processed in the United Arab Emirates, the European Union, and the United States; we rely on appropriate safeguards (e.g., SCCs) where required.

11. Changes

We will post updates here and adjust the "Last updated" date.

Contact: contact@albert-conciergerie.com